I spent 20 years at Comcast, progressing from frontline technical support to Vice President. I led national customer operations, global partner delivery, high-risk portfolios, enterprise technology adoption, and operating-model transformation.
I am most useful when growth, technology, and client expectations have moved faster than the systems supporting them.
Build the implementation, partner, workforce, governance, and service-recovery systems required to make enterprise delivery repeatable.
Turn executive priorities into clear decision rights, operating cadence, resource alignment, and measurable execution.
Help organizations choose useful AI applications, prepare workflows and teams, and establish the controls required for responsible deployment and sustained value.
Persistent execution problems usually form under one of three conditions.
When the people making decisions cannot see the same reality, organizations begin solving the wrong problem.
When the person held accountable cannot actually decide, you get delay, workarounds, and permanent escalation.
When organizations lose memory, the same issues return under new names.
Open to senior operating roles where client delivery, technology adoption, and organizational execution must work as one system.
I am particularly interested in established technology and technology-enabled services companies navigating growth, acquisition, or complex enterprise adoption.